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FAQs

Erhalten Sie schnelle Antworten auf häufig gestellte Fragen zu Ihren Kontoeinstellungen, Abonnements, Zahlungen und mehr.

Anleitungen / Unterstützung

Um Ihnen zu helfen, das Beste aus Ihrem Druck herauszuholen, haben wir die folgenden Support-Leitfäden erstellt, die detailliert erklären, wie Sie Ihre Druckvorlage gemäß unseren bevorzugten Spezifikationen vorbereiten.

Unterstützungsanfrage

Wenn Sie Unterstützung anfordern, stellen Sie sicher, dass Sie alle Informationen angeben, die Sie benötigen.

Loslegen

Erstellen Sie ein Konto bei uns mit Ihrer bevorzugten E-Mail/Ihrem bevorzugten Benutzernamen und verdienen Sie Geld.

How to Register on Website

You can register for an account with your email address, phone number, or your Apple/Google account on the website easily in just a few clicks. 1. Go to the website and click [Register]. 2. Select a registration method. You can sign up with your email address, phone number, and Apple or Google account. If you want to create an entity account, click [Sign up for an entity account]. Please select the type of account carefully. Once registered, you cannot change the account type. Please refer to the “Entity Account” tab for a detailed step-by-step guide. 3. Select [Email] or [Phone Number] and enter your email address/phone number. Then, create a secure password for your account. Note: Your password must contain at least 8 characters, including one uppercase letter and one number. If you’ve been referred to register on BlitzKrypto by a friend, make sure to fill in their Referral ID (optional). Read and agree to the Terms of Service and Privacy Policy, then click [Create Account]. 4. You will receive a link verification code in your email or phone. Enter the code within 30 minutes and click [Submit]. 5. Congratulations! You have successfully created an account.

How to Reset Your Account Password

You can reset your account password from the website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset. 1. Go to site and click [Login]. 2. On the login page, click [Forgot Password?]. 3. Click [Continue]. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset. 4. Enter your account email or mobile number and click [Next]. 5. Complete the security verification puzzle. 6. Enter the verification code you received in your email or SMS, click [Next] to continue. Notes If your account is registered with an email and you have enabled SMS 2FA, you can reset your password through your mobile number. If your account is registered with a mobile number and you have enabled email 2FA, you can reset the login password using your email. 7. Enter your new password and click [Next]. 8. Your password has been reset successfully. Please use the new password to log in to your account.

How to make a transfer between my wallets?

If you want to trade on a specific market, you need to transfer your funds to the corresponding wallets before you can trade. For example, if you bought crypto via P2P and want to do spot trading, you need to transfer the assets to your Fiat and Spot Wallet first. 1. To make a transfer between your wallets, click [Transfer]. 2. Select the wallets you want to make the transfer and the coin, and enter the amount. Click [Confirm]. For more details on internal transfer between wallets, please refer to the [Transfer] pop-up window.

How to check my wallet balances?

1. Log in to your account and go to [Wallet] - [Overview]. 2. Here you can check the balances of all your wallets, and make transfers internally or externally. You can see the [Estimated Balance] of your wallets. This is an approximate value of your balance in BTC, along with an estimated value in the fiat currency of your choice (in USD by default). To show or hide your wallet balance, click [Show Balance]. To access different wallets, click on the corresponding wallet name on the left or at the bottom. 3. Apart from the wallets, you can also add your TR, Tokocrypto, JEX, WazirX, and BPLAY accounts.

How to Enable Google Authentication (2FA)

1. Log into your account and click [Profile] - [Security]. 2. Click [Enable] next to [Google Authenticator]. 3. You will be redirected to another page. Follow the step-by-step instructions to enable Google Authenticator. 3.1. Download and install the Google Authenticator App on your mobile device. After you’ve installed the App, click [Next] to continue. 3.2. You will now see a QR code on your screen. Open the Google Authenticator App and tap on the [+] button on the bottom right of your screen to scan the QR code. Then click [Next]. If you are unable to scan it, you can manually enter the setup key. 3.3. Save the backup key on paper. This Key will allow you to recover your Google Authenticator in case you lose your phone. 3.4. Verify your Google Authenticator with your other 2FA devices. 3.5. You have successfully enabled Google Authenticator to protect your account.

What Can I Do When I Withdraw to A Wrong Address

How can I retrieve the funds withdraw to a wrong address? If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly. If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance. If you forgot to write a Tag/Memo for withdrawal, please contact the customer support of that platform and provide them with the TxID of your withdrawal. If you mistakenly sent BEP20 tokens to non-BSC-compatible wallets, please refer to this article.

How to register for a personal account

1. Open the Site and tap [Sign Up]. 2. Select a registration method. You can sign up with your email address, phone number, and Apple or Google account. If you want to create an entity account, tap [Sign up for an entity account]. Please select the type of account carefully. Once registered, you cannot change the account type. Please refer to the “Entity Account” tab for a detailed step-by-step guide. 3. Select [Email] or [Phone Number] and enter your email address/phone number. Then, create a secure password for your account. Note: Your password must contain at least 8 characters, including one uppercase letter and one number. If you’ve been referred to register on BlitzKrypto by a friend, make sure to fill in their Referral ID (optional). Read and agree to the Terms of Service and Privacy Policy, then tap [Create Account]. 4. You will receive a 6-digit verification code in your email or phone. Enter the code within 30 minutes and tap [Submit]. 5. Congratulations! You have successfully created an account.

How to Complete Identity Verification

1. Log in to your account and click [Verify] - [Identification]. 2. Here you can see [Verified], [Verified Plus], and [Enterprise Verification] and their respective deposit and withdrawal limits. The limits vary for different countries. You can change your country by clicking the button next to [Residential Country/Region]. 3. After that, click [Start Now] to verify your account. 4. Select your country of residence. Please ensure that your country of residence is consistent with your ID documents. You will then see the list of verification requirements for your specific country/region. Click [Continue]. 5. Enter your personal information and click [Continue]. Please make sure that all the information entered is consistent with your ID documents. You won’t be able to change it once confirmed. 6. Next, you will need to upload pictures of your ID documents. Please choose the type of ID and the country your documents were issued. Most users can choose to verify with a passport, ID card, or driver’s license. Please refer to the respective options offered for your country. 7. Follow the instructions to upload photos of your document. Your photos should clearly show the full ID document. For example, if you are using an ID card, you have to take photos of the front and back of your ID card. Note: Please enable camera access on your device or we cannot verify your identity. Follow the instructions and put your ID document in front of the camera. Click [Take a photo] to capture the front and back of your ID document. Please make sure all the details are clearly visible. Click [Continue] to proceed. 8. After uploading the document photos, the system will ask for a selfie. Click [Upload File] to upload an existing photo from your computer. 9. After that, the system will ask you to complete face verification. Click [Continue] to finish face verification on your computer. Please do not wear hats, glasses, or use filters, and make sure that the lighting is sufficient. Alternatively, you can move your mouse to the QR code on the bottom right to complete the verification on the BlitzKrypto App instead. Scan the QR code via your App to finish the face verification process. 10. After completing the process, please wait patiently. BlitzKrypto will review your data in a timely manner. Once your application has been verified, we will send you an email notification. Do not refresh your browser during the process. You may attempt to complete the Identity Verification process up to 10 times per day. If your application has been denied 10 times within 24 hours, please wait 24 hours to try again.

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